How do I return an item? 30 Day Return Policy for Products Purchased Online If you are not satisfied, we will gladly refund your order within
30 days of receipt. All returns and exchanges must be done online
according to the policy below. We are sorry we cannot honor returns or
exchanges in our salons or academies at this time. For
sanitary health concerns, we only accept the exchange or refund of hair
extensions, brushes, combs, shears, liquid or powder hair care products
that are sealed, unopened and unused in their original packaging. If you are
unhappy with your purchase we will gladly exchange your order within 30 days of
receipt.
We are sorry we cannot accept any returns or
exchanges on Educational Books and DVDs at this time due to copyright laws. How to Return: Please ship all returns to the
following address, including original packing slip and original packing
materials if possible ShopToniGuy.com Attn: Returns Department 4251 Kellway Circle Addison, TX 75001
We recommend shipping your package through a traceable
shipping method like Federal Express or UPS who both offer Delivery
Confirmation. You will be responsible for payment of return shipping. We will email you within 5 business days of receiving your
package to confirm your return. Once your return is received, a refund will be
issued within 1 billing cycle. The refund will be for the full purchase
amount of the item, less original shipping if the item qualified for free
shipping. We are sorry we cannot be responsible for original shipping
unless there was an error in your order due to us. Unfortunately, we cannot refund orders received later than
30 days from purchase. Please contact customer service for
any questions. Thank you. |