How do I return an item?
30 Day Return Policy for Products Purchased Online
If you are not satisfied, we will gladly refund your order within 30 days of receipt. All returns and exchanges must be done online according to the policy below. We are sorry we cannot honor returns or exchanges in our salons or academies at this time.
For sanitary health concerns, we only accept the exchange or refund of hair extensions, brushes, combs, shears, liquid or powder hair care products that are sealed, unopened and unused in their original packaging. If you are unhappy with your purchase we will gladly exchange your order within 30 days of receipt.
We are sorry we cannot accept any returns or exchanges on Educational Books and DVDs at this time due to copyright laws.
How to Return:
Please ship all returns to the following address, including original packing slip and original packing materials if possible
Attn: Returns Department
4251 Kellway Circle
Addison, TX 75001
We recommend shipping your package through a traceable shipping method like Federal Express or UPS who both offer Delivery Confirmation. You will be responsible for payment of return shipping.
We will email you within 5 business days of receiving your package to confirm your return. Once your return is received, a refund will be issued within 1 billing cycle. The refund will be for the full purchase amount of the item, less original shipping if the item qualified for free shipping. We are sorry we cannot be responsible for original shipping unless there was an error in your order due to us.
Unfortunately, we cannot refund orders received later than 30 days from purchase.
Please contact customer service for any questions. Thank you.